Store Policy
Shipping
Items from the Hydrated Remy Collection ships 3-5 business days after your payment has been received.
Items from our Authentic Virgin collections are created by sourcing hair from the temples of Chennai, sanitizing the hair, and then intricately wefting them to preserve the quality. This process is why these items ship 14-30 business days after the receipt of payment.
We do understand the the wait time for these items are longer than desired. To show our gratitude and appreciation for your patience we offer FREE shipping on all orders over $250.00.
Returns
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only.We believe that you will be 100% satisfied with your purchase but if for some reason you would like to make a return please adhere to the following guidelines
Contact us by email immediately after you have decide to return your item(s). We will respond to your email with a Return Authorization Code.
Once you have received a Return Authorization Code, ship items immediately to the address listed below. If we have not received the items within 7 days after you have received a Return Authorization Code, we will not grant a refund, exchange, or store credit.
Items must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:
without showing signs of wear or damage in any way
within 7 calendar days of the delivery date (after 7 days no returns are allowed)
must not be a special order or a custom order
If an item is received damaged or is incorrectly shipped by us please contact us immediately.
Refunds are contingent upon inspection of item(s) once we receive it
Installation of the hair will void the above policy. No worries though, your hair comes with a warranty as well.
All returned items must be sent to:
The Imported Tresses & Co.
P.O. Box 351928
Jacksonville, Fl 32235